the answers to all of your questions…

My dog wants to come, is that okay?
Absolutely yes it is! We love dogs so we’re more than happy for you to bring them onboard your private tour however we can’t accept them on our public group tours. Tip: if you send us a cute photo of your dog, we’ll love you forever.

Can I bring an esky with drinks on the bus?
Unfortunately we don’t allow BYO alcoholic beverages on our vehicles but you’re more than welcome to bring along some snacks and non-alcoholic drinks to enjoy onboard. All we ask is you please take your rubbish with you at the end of the day.

Am I able to choose the venues we visit on tour?
We customise every private tour itinerary to suit the group so if you’ve got anywhere in particular on your vino hitlist, send them on through to us within 7 days of paying your deposit & we’ll do what we can to make it happen (pending availability and group size capacity)

Do you pick us up from our accommodation/home?
We sure do! Your lift legend will pick you up from your accommodation and even drop you home after (so nice right?!). We want you to enjoy ALL the vinos during the day and not have to worry about a thing, especially your safety. If you’re staying a little further out of town, that’s totally fine… we may need to add a surcharge to cover extra driver time/travel, but we’ll let you know when we send you a quote.

What about multiple pickup spots?
Happy to do the rounds and pickup from multiple locations, however we’ll need to charge a little extra for driver time. Our maximum pickup spots is three, just so we have enough time at the wineries.

Is lunch included?
Depending on the size of your group, we may need to pop you on a pre-paid set menu for ease on the day. Smaller private groups we generally like to book you a table somewhere fabulous and let you order and pay on the day. Our public group tours DO include lunch.

Is there an AUX cord on the bus to play our own tunes?
If you're in a group of 12+ amigos, we highly recommend you bring along an AUX cord as we can't guarantee your allocated vehicle will have Bluetooth or an AUX cord already. It’s better to be safe than sorry right, especially when it comes to music…?

Can we decorate the vehicle?
We’d be criminal to say no to this. We’re all about having a good time and sometimes that requires a banner & some balloons. Let us know at the booking stage if this is something you want to do and we’ll make sure to include time at the start of the tour to make some magic happen.

How do we pay?
Great question! Your invoice will have our payment options on there. You can either pay via credit card or you’re keen to skip the CC fees, you can do a bank transfer and send us a screenshot of the confirmation.

When will I receive my itinerary & pickup details?
You will receive your full itinerary the week of your tour. This allows for us to confirm booking times/group sizes with each venue the week leading up to your day.

Do we have to pay our own tasting fees on the day?
Nope, we cover all of that in the cost of your tour! The only time you’ll need to open your wallet is if you love something so much, you have to take it home with you.

FREQUENTLY ASKED QUESTIONS

ATTENTION! COVID-19 INFO

Dear lovely humans, past present and future customers - during this Global Pandemic known as Covid-19, we ask for understanding and empathy on our end. We understand that everyone is under financial strain, as are small businesses!

We’ve all been hit hard, but we WILL be back better than ever!

PLEASE READ: If your booking is impacted by a government enforced lock down/restrictions or natural disaster, you will receive an in-house credit only to the value of your tour or package. There is no expiry on your credit and can be fulfilled at any time that suits you after this whole pandemic leaves us the heck alone. Please note, we do not split the credit and all monies paid are viewed as a single transaction.

We DO NOT offer refunds.

If we were to refund every tour that has been affected, we’d no longer in business and we love what we do, so we want to stick around!

Please keep in mind that if any customer is unkind or rude to our staff due to failure of reading said terms and conditions, your tour will not be rescheduled and we will not offer a refund. We understand this time is extremely frustrating so let's work together to get through it rather than against. This policy has been in place since March 2020 and has not changed. It is also stated on each and every invoice that you receive at the time of booking.

Thanks for your understanding!

The TT Team!